1. Introduction
Welcome to Tenzen wholesale platform.
Tenzen operates a B2B eCommerce marketplace that connects businesses, suppliers, and service providers through our platform at https://tenzen.shop.
This Privacy Policy explains how we collect, use, share, and protect information when you visit or use Tenzen’s website, app, and services.
By using Tenzen, you agree to this Privacy Policy.
2. Information We Collect
A. Information You Provide
We collect information you voluntarily provide during registration or use of our platform, including:
- Business Details: Company name, type, address, trade license, and tax/VAT number.
- Account Details: Contact name, email, phone number, and password.
- Transaction Data: Orders, invoices, payment details, and shipping information.
- Communication Data: Messages and inquiries exchanged between buyers, sellers, or Tenzen’s support team.
B. Automatically Collected Information
When you use Tenzen, we automatically collect:
- Device Data: IP address, browser type, operating system, and access times.
- Usage Data: Pages viewed, time spent, and navigation patterns.
- Cookies & Analytics: Used to improve user experience and analyze traffic (see Section 6).
C. Third-Party Sources
We may receive information from:
- Logistics or payment service providers.
- Public business directories or verification agencies.
- Marketing or analytics partners.
3. How We Use Your Information
We use your information to:
- Create and manage your business account.
- Facilitate B2B transactions between buyers and sellers.
- Process payments and coordinate delivery.
- Verify business identities and prevent fraud.
- Provide customer support and communication.
- Send important updates, promotional messages, and marketplace insights.
- Analyze user activity to improve our services and features.
4. How We Share Information
We do not sell your personal or business information.
However, we may share data with:
- Other Users: Limited business information shared to facilitate legitimate trade.
- Service Providers: Payment gateways, logistics companies, or IT vendors under confidentiality agreements.
- Legal Authorities: When required by law or to protect Tenzen’s rights.
- Affiliates or Partners: Assisting in platform operations or marketing.
5. Data Retention
We retain your information for as long as your Tenzen account is active or as required by law for audit, tax, or compliance purposes.
You may request deletion of your account and related data anytime by contacting us.
6. Cookies and Tracking
Tenzen uses cookies and tracking tools to:
- Keep you logged in.
- Measure website performance and usage.
- Personalize recommendations and promotions.
You may disable cookies through your browser settings, but some site features may not function correctly.
7. Data Security
We use industry-standard encryption, firewalls, and secure servers to protect your information.
While we take reasonable precautions, no digital system is completely secure. Use of our services is at your own risk.
8. Your Rights
Depending on your country’s data protection laws, you may have the right to:
- Access or correct your personal/business data.
- Request deletion or restriction of processing.
- Object to certain uses of your data.
- Request a copy of your data (data portability).
To exercise these rights, contact us at support@tenzen.shop.
9. International Transfers
If you use Tenzen outside our primary operating country, your data may be processed or stored in other regions where Tenzen operates. We ensure reasonable safeguards for such transfers.
10. Third-Party Links
Our platform may include links to external websites.
We are not responsible for their content or privacy practices. Please review their policies before sharing any data.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of Tenzen after such changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
📧 Email: support@tenzen.shop
🌐 Website: https://tenzen.shop
🏢 Address: [Add your registered business address here]